- Introduction
These Terms of Service govern the use of www.kokonutstudi.com and the services provided by Kokonut Studio, S. De R.L. De C.V. (“Kokonut Studio”, “we”, “our”, or “the Company”).
By accessing our website, submitting an enquiry, making a service reservation payment, or requesting our services, customers acknowledge that they have read, understood, and agreed to these Terms of Service.
Kokonut Studio provides guardrail installation services for customers in selected European regions.
- Company Information
Company Name:
Kokonut Studio, S. De R.L. De C.V.
Registered Address:
2ᵃ Cda. Concepción Beistegui 6-2do piso,
Narvarte Poniente, Benito Juárez,
03100 Ciudad de México, CDMX, Mexico
Phone:
+52 5641868879
Email:
guardrail@kokonutstudi.com
Website:
www.kokonutstudi.com
- Service Process
Kokonut Studio follows a structured service process:
3.1 Initial Enquiry
Customers may submit service requests through our website enquiry form or contact information.
Customers are responsible for providing accurate and complete information regarding their requested service, property details, and contact information.
3.2 Service Review and Communication
After receiving an enquiry, Kokonut Studio reviews the information provided and communicates with the customer regarding the requested installation requirements and relevant service details.
3.3 Reservation Payment
The website may provide a reservation payment option intended to begin the service enquiry and appointment process.
The reservation payment does not represent confirmation of all final service details unless the service scope, quotation, and appointment arrangements have been confirmed between Kokonut Studio and the customer.
3.4 Quotation and Appointment Confirmation
The final service details, applicable pricing, and appointment arrangements will be communicated after reviewing the relevant information.
Installation services will be scheduled after confirmation of the agreed service terms.
- Customer Responsibilities
Customers agree to:
Provide accurate and complete information required for service communication.
Provide reasonable access to the relevant installation location at the agreed appointment time.
Inform Kokonut Studio of any relevant conditions that may affect the requested service.
Review and confirm service information before appointment arrangements are completed.
Failure to provide accurate information or required access may affect service scheduling.
- Service Pricing and Payment
Service pricing is determined according to the information available at the time of quotation preparation.
Additional requirements, changes in service scope, or circumstances identified after confirmation may require further discussion and agreement between both parties.
Customers agree to complete applicable payments according to the confirmed service arrangements.
- Appointment Scheduling and Changes
Installation appointments are arranged according to availability and mutual agreement.
Customers who need to request changes to an appointment should contact Kokonut Studio as soon as possible.
Kokonut Studio may reschedule appointments when circumstances prevent the service from being carried out as originally planned. Customers will be informed regarding relevant changes.
- Cancellation and Refund Policy
Cancellation and refund requests are handled according to the applicable service status and the terms agreed between Kokonut Studio and the customer.
If a service has not yet been confirmed or commenced, customers may contact Kokonut Studio regarding their request.
Certain payments related to confirmed appointments or completed service arrangements may be subject to reasonable deductions for services already provided or costs already incurred, where permitted by applicable law.
- Website Use
Customers agree to use this website only for lawful purposes and in accordance with these Terms of Service.
Customers must not use the website in a way that may interfere with its operation or attempt to access information without proper authorisation.
- Information Accuracy
Kokonut Studio aims to provide clear and accurate information regarding its services.
Service information, availability, pricing, and arrangements may be updated when necessary to reflect current business operations and customer requirements.
- Limitation of Liability
To the extent permitted by applicable laws, Kokonut Studio shall not be responsible for losses arising from circumstances outside its reasonable control, including customer-provided information that is incomplete or inaccurate, inability to access the installation location, or delays caused by circumstances beyond the Company’s reasonable management.
Nothing in these Terms of Service limits any consumer rights that cannot be excluded under applicable Mexican or European regulations.
- Personal Information
Customer information is handled according to our Privacy Policy.
By using our website and requesting services, customers acknowledge that their information may be processed for service communication, reservation management, and related business purposes.
- Applicable Law and Jurisdiction
These Terms of Service are governed by the applicable laws of Mexico.
For customers located in European regions, mandatory consumer protection rights provided by applicable local regulations remain unaffected.
Any disputes will first be addressed through communication between the customer and Kokonut Studio in an effort to reach an appropriate resolution.
- Changes to These Terms
Kokonut Studio reserves the right to update these Terms of Service when necessary due to changes in business operations or applicable legal requirements.