- Overview
This Order Reservation & Service Fulfilment Policy explains how service reservations are processed and fulfilled by Kokonut Studio, S. De R.L. De C.V.
Kokonut Studio provides guardrail installation services through a reservation-based service process. Customers may submit a reservation payment through our website to begin the service enquiry process, followed by communication regarding service requirements, quotation details, appointment arrangements, and installation scheduling.
This policy applies to services requested through:
Website: www.kokonutstudi.com
- Reservation Process
The service reservation process includes the following steps:
Step 1: Submit Service Request
Customers may select the relevant service reservation option and provide the required information through our website enquiry form.
Customers should provide accurate contact details and relevant information regarding the requested service.
Step 2: Service Information Review
After receiving the enquiry, Kokonut Studio reviews the information provided by the customer.
Our team communicates with the customer to discuss the requested service, required information, and applicable service arrangements.
Step 3: Service Details Confirmation
Before installation arrangements are finalised, Kokonut Studio communicates the relevant service details, quotation information, and appointment arrangements with the customer.
The service arrangement becomes effective after both parties confirm the applicable terms.
Step 4: Appointment Scheduling
After confirmation, an installation appointment is arranged according to availability and the agreed service arrangements.
Customers will receive relevant appointment information through the contact details provided during the enquiry process.
- Service Fulfilment Process
Kokonut Studio fulfils services according to the confirmed arrangements between the Company and the customer.
Service fulfilment generally includes:
Reviewing customer service requests
Confirming applicable service information
Scheduling an agreed appointment
Carrying out the installation service at the agreed location where applicable
The timing of service completion depends on factors including project requirements, appointment availability, location arrangements, and information provided by the customer.
- Customer Responsibilities
To support an effective service process, customers agree to:
Provide accurate contact information and relevant service details.
Provide access to the agreed location at the scheduled appointment time.
Communicate any relevant changes that may affect the service arrangement.
Review and confirm service information before the appointment is scheduled.
Failure to provide accurate information or required access may affect service scheduling.
- Changes to Service Requirements
If customers request changes after service details have been confirmed, Kokonut Studio will review the request and communicate whether adjustments can be arranged.
Any changes affecting the service scope, quotation information, or appointment arrangements will require confirmation between both parties.
- Service Completion Confirmation
After the installation service has been completed, customers may contact Kokonut Studio regarding any questions related to the completed service arrangement.
Customer enquiries will be reviewed according to the confirmed service information and applicable regulations.
- Delays and Rescheduling
Service appointments may require adjustment due to circumstances including scheduling availability, location-related arrangements, or other factors affecting the agreed appointment.
If an appointment requires adjustment, Kokonut Studio will communicate with the customer regarding the updated arrangements.
- Reservation Payment Information
The reservation payment collected through the website is used to begin the service reservation process.
The final service arrangement, including applicable service details and pricing information, is confirmed through communication between Kokonut Studio and the customer.
Customers acknowledge that service arrangements are based on the information available during the confirmation process.
- Records and Communication
Kokonut Studio may retain relevant service records, including enquiry details, appointment information, and communication records, in accordance with applicable privacy requirements and our Privacy Policy.
10.Service Processing and Completion Time
After receiving the reservation request and payment confirmation, Kokonut Studio will review the submitted information and contact the customer within 1–3 business days regarding service requirements and next steps.
The installation schedule will be arranged after service details, quotation information, and appointment arrangements are confirmed by both parties.
The completion time of the installation service depends on the project requirements, location conditions, appointment availability, and other factors related to the service arrangement. The estimated service timeline will be communicated to the customer during the confirmation process.
11.Contact Information
For questions regarding reservations, service arrangements, or fulfilment procedures, please contact:
Kokonut Studio, S. De R.L. De C.V.
Email:
guardrail@kokonutstudi.com
Phone:
+52 5641868879
Website:
www.kokonutstudi.com
Registered Address:
2ᵃ Cda. Concepción Beistegui 6-2do piso,
Narvarte Poniente, Benito Juárez,
03100 Ciudad de México, CDMX, Mexico