Kokonut Studio, S. De R.L. De C.V. (“we”, “our”, or “the Company”) respects the privacy of customers and visitors who access our website www.kokonutstudi.com.
This Privacy Policy explains how we collect, use, store, and manage personal information when customers visit our website, submit enquiries, request guardrail installation services, or complete payments for service reservations.
This Privacy Policy is prepared in accordance with applicable privacy requirements, including the personal data protection principles applicable in Mexico and relevant European privacy regulations where applicable.
- Data Controller Information
The personal data controller responsible for processing customer information is:
Kokonut Studio, S. De R.L. De C.V.
Registered Address:
2ᵃ Cda. Concepción Beistegui 6-2do piso,
Narvarte Poniente, Benito Juárez,
03100 Ciudad de México, CDMX, Mexico
Email: guardrail@kokonutstudi.com
Phone: +52 5641868879
Website: www.kokonutstudi.com
- Information We Collect
When customers use our website or contact our team, we may collect the following information:
Full name
Contact information, including email address and telephone number
Property-related information provided through enquiry forms
Service requirements and project details submitted by customers
Payment-related information required for processing service reservations
Communication records between customers and our support team
We only collect information that is relevant to providing, managing, and communicating about requested services.
- How We Use Personal Information
Customer information may be used for the following purposes:
Processing service enquiries
Communicating with customers regarding requested services
Reviewing project information and preparing service quotations
Managing service reservations and appointments
Processing payments for service reservations
Providing customer support
Maintaining business records required by applicable laws
We do not use personal information for purposes unrelated to the services requested by customers unless permitted by applicable regulations or with appropriate consent.
- Payment Processing
For service reservation payments, payment information is processed through Stripe, a third-party payment processing service.
Stripe processes payment information according to its own privacy practices and applicable payment processing requirements. Kokonut Studio does not store complete payment card details on its own systems.
Customers may review Stripe’s privacy information on Stripe’s official website before completing payment.
- Data Storage and Retention
Kokonut Studio retains personal information only for as long as necessary for the purposes described in this Privacy Policy and to meet applicable legal, accounting, contractual, and regulatory obligations.
Customer service records, transaction information, and related documentation may generally be retained for up to 7 years after completion of the relevant service or transaction, unless a longer retention period is required by applicable Mexican or European legal requirements.
When personal information is no longer required, it will be handled according to applicable data protection obligations.
- Sharing of Personal Information
Kokonut Studio may share personal information only when necessary for legitimate business purposes, including:
Payment processing providers such as Stripe for payment handling
Service-related partners involved in completing requested arrangements where applicable
Professional advisers or authorities where required by applicable law
We do not sell customers’ personal information.
- International Data Transfers
As a company registered in Mexico providing services to customers in European regions, customer information may be processed in Mexico or other locations where service providers operate.
Where personal information is transferred internationally, Kokonut Studio takes appropriate measures to handle such information in accordance with applicable privacy requirements.
- Customer Privacy Rights
Depending on applicable laws, customers may have rights regarding their personal information, including:
Requesting access to personal information held by the Company
Requesting correction of inaccurate information
Requesting deletion of personal information where legally applicable
Requesting information regarding the processing of personal data
Withdrawing consent where processing is based on consent
Customers may submit privacy-related requests by contacting:
Email: guardrail@kokonutstudi.com
We will review and respond to valid requests within the timeframes required by applicable regulations.
- Cookies and Website Information
Our website may use cookies and similar technologies to improve website operation, understand visitor interactions, and support website functionality.
Customers may manage cookie preferences through their browser settings. Disabling certain cookies may affect some website functions.
- Data Security Management
Kokonut Studio applies appropriate organisational and administrative measures to manage customer information and reduce unauthorised access or improper use.
No method of electronic transmission or storage can be guaranteed to be completely free from risks; therefore, information handling procedures are continuously managed according to applicable requirements.
- Updates to This Privacy Policy
Kokonut Studio may update this Privacy Policy when necessary due to changes in business operations, legal requirements, or privacy practices.
Any updated version will be published on this page with the revised effective date.